Who can order from Malux?
Malux only works with corporate customers and retailers.

When you find what you are looking for
When a call for tenders is sent through webpages, our knowledgeable salespeople will go through it. Then we will contact you personally by phone or email. We know that every project has its own demands and challenges. That's why we think personal service is very important. You can also place your order by calling us directly at +358 19 574 5700

Unless you find what you are looking for
Malux has a long experience of customized products and solutions. In partnership with some of the strongest brands in the market, we can offer everything from a special selection to fully customized products. Contact our sales staff for more information.

When your order is sent
Package or shipping? Tell us if you want your product to be shipped in a certain way. Otherwise, we will comply with the General Terms and Conditions NL 09.

When you need help
Easily reach us by phone at (019) 574 5700 or by e-mail at info@malux.fi - for more information on our technical support, please visit this tab.

Tariff
Prices for each product are expressed in euros, excluding VAT, unless otherwise stated. Malux Finland Oy reserves the right to price increases that we cannot influence. Prices are subject to change without notice.

terms
The sale is subject to a charge against the invoice. The usual credit rating is done. The credit period is usually 14 days net, unless otherwise agreed. Interest on late payment is 11 percent.

Change
We charge handling costs for orders of € 20 net worth less than € 100 (VAT 0%). Statutory environmental and scrapping fees are levied on relevant product groups. We reserve the right to any printing errors and changes in the products, dimensions and decisions of our suppliers or certified authorities and inspection bodies.

Terms & Conditions
All shipping costs at Malux Finland Oy, in Porvoo, are according to Incoterms 2010, EXW terms, excluding packaging unless otherwise stated. Otherwise we will comply with the NL09 terms.
Orders will be delivered in packaged mail unless otherwise agreed. We are not responsible for any transport damage. Check the packaging and product at reception.

Returns
Before returning the product, the customer must agree to return with the seller in question. The returned product return form will be attached to the return. Repurchase is made with a 30% refund fee if the item is returned undamaged at the customer's expense in the original packaging. The final decision on a possible refund will be made after we have checked the returned product. We must have refunds within 30 days of our billing date. Unless the product is in acceptable condition, Malux Finland Oy is entitled to a higher refund fee. The product must include our stock selection. We do not accept the return of order products or products that have been removed from the range.

Warranty
Our product warranty periods vary but are at least 1 year. Our sales department gives you more information. There are some exceptions for light sources, batteries and similar consumer products.

Cancellation
We do not accept cancellations for customized products or products that we generally do not hold. If the custom-made product has already begun, the order cannot be canceled.

product Changes
Malux Finland Oy reserves the right to make structural changes affecting product performance. Current product information is available on our website, catalogs, catalog pages and installation instructions.

Responsibility
Malux Finland Oy shall not be liable for any indirect costs that may be caused by the defective product or erroneously followed installation instructions, for example, loss of production, missing compensation or any indirect damage to the buyer or product that has been transferred to a third party. This applies to damage to products manufactured by the purchaser or a third party.

Do not hesitate to contact us if the product does not work as desired.
We are happy to help!

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